Royal Museums Greenwich (RMG) today announced results of its annual international visitor survey, which reveals a 74% increase year-on-year in Chinese visitors.
The figures also show the Chinese taking a larger share of the international market, making up 8.3% of all overseas visitors to RMG in 2016/17, compared to 4.9% in 2015/16.
In recognition of the opportunity presented by the growth in Chinese inbound visitors to the UK, in 2016 RMG developed its international strategy to include a strong focus on China. Specialist travel PR and representation agency, China Travel Outbound, was appointed to design and deliver a programme of work in China to raise the profile of the museums, engage with the travel trade within the groups and FIT markets, and, specifically, to encourage Chinese tourists to extend their stay to visit more than one museum.
Activities have included an audit of each museum’s online profile in China, a series of press releases and interviews with the Chinese press, a tailor-made sales mission to Beijing, attendance at ETOA’s World Bridge Tourism Conference at IPW China in Shanghai, meetings with Chinese tour operators at UK trade shows, and the introduction of Union Pay to the Royal Observatory shop. RMG staff also underwent China Ready Training and the organisation signed up to VisitBritain’s GREAT China Welcome Charter.
Last month, Royal Museums Greenwich, won a Chinese Tourist Welcome Award for Service Quality at ITB China in Shanghai, placing the museums squarely onto the international stage in showcasing best practice in this market. The award was received by China Travel Outbound’s Beijing Director, Vivienne Song, on behalf of RMG.
Travel Trade Sales & Marketing Manager, Royal Museums Greenwich, Amy O’Donovan, is responsible for the Chinese market. She says,
“I am delighted by today’s results. Our Chinese journey is really starting to bear fruit and we have exceeded all our targets. It is a fast-moving and complicated market but, with the help of our agency, China Travel Outbound, we are making significant inroads and hope to see even further growth next year as we implement more of the initiatives we have planned.’
The greatest percentage increases were seen at the National Maritime Museum and the Cutty Sark, where the Chinese visitor figures grew by 247% and 200% respectively year-on-year. Total Chinese visitors across all four museums exceeded 68,000.