Chinese visits to Royal Museums Greenwich up 74%

Royal Museums Greenwich (RMG) today announced results of its annual international visitor survey, which reveals a 74% increase year-on-year in Chinese visitors.

The figures also show the Chinese taking a larger share of the international market, making up 8.3% of all overseas visitors to RMG in 2016/17, compared to 4.9% in 2015/16.

In recognition of the opportunity presented by the growth in Chinese inbound visitors to the UK, in 2016 RMG developed its international strategy to include a strong focus on China. Specialist travel PR and representation agency, China Travel Outbound, was appointed to design and deliver a programme of work in China to raise the profile of the museums, engage with the travel trade within the groups and FIT markets, and, specifically, to encourage Chinese tourists to extend their stay to visit more than one museum.

Activities have included an audit of each museum’s online profile in China, a series of press releases and interviews with the Chinese press, a tailor-made sales mission to Beijing, attendance at ETOA’s World Bridge Tourism Conference at IPW China in Shanghai, meetings with Chinese tour operators at UK trade shows, and the introduction of Union Pay to the Royal Observatory shop. RMG staff also underwent China Ready Training and the organisation signed up to VisitBritain’s GREAT China Welcome Charter.

Last month, Royal Museums Greenwich, won a Chinese Tourist Welcome Award for Service Quality at ITB China in Shanghai, placing the museums squarely onto the international stage in showcasing best practice in this market. The award was received by China Travel Outbound’s Beijing Director, Vivienne Song, on behalf of RMG.

Travel Trade Sales & Marketing Manager, Royal Museums Greenwich, Amy O’Donovan, is responsible for the Chinese market. She says,

“I am delighted by today’s results. Our Chinese journey is really starting to bear fruit and we have exceeded all our targets. It is a fast-moving and complicated market but, with the help of our agency, China Travel Outbound, we are making significant inroads and hope to see even further growth next year as we implement more of the initiatives we have planned.’

The greatest percentage increases were seen at the National Maritime Museum and the Cutty Sark, where the Chinese visitor figures grew by 247% and 200% respectively year-on-year. Total Chinese visitors across all four museums exceeded 68,000.

Royal Museums Greenwich appoints China Travel Outbound to handle Chinese promotional campaign

Following a competitive pitch, Royal Museums Greenwich (RMG) has appointed specialist Chinese travel PR and representation agency, China Travel Outbound, to deliver its first ever promotional programme in China.

Chinese tourists already account for 4% of visits to the Royal Observatory, making China one of the key international markets for the museum. China Travel Outbound has been tasked with driving significant growth in Chinese visitors to the Royal Observatory and with developing stories and key selling points to build Chinese visitation to the other three museums within RMG; the National Maritime Museum, the Queen’s House and the Cutty Sark.

The Chinese campaign will include a sales mission to visit key Chinese travel agents and tour operators, trade communications, and a Public Relations campaign in mainland China. Promotional literature and visitor information will also be translated into Mandarin Chinese.

Helena Beard, Managing Director, China Travel Outbound, said,

The Royal Museums of Greenwich are prestigious London attractions and we are delighted to be working with these world-famous brands. With the right promotional support, we believe there is a great opportunity for RMG to grow its Chinese visitor figures significantly across the museum portfolio.’

Amy O’Donovan, Travel Trade Marketing Manager, Royal Museums Greenwich said,

‘We were looking for an agency with the skills, experience and contacts to help us enter this complicated market. China Travel Outbound fully understood our needs and offered an insight-driven, realistic and sustainable plan of work which we can put into action simply and immediately.’

For further information about China Travel Outbound, please visit www.chinatraveloutbound.com

For further information about Royal Museums Greenwich, please visit www.rmg.co.uk

 

Hard Rock Cafe appoints China Travel Outbound

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We are delighted to announce that Hard Rock Cafe has appointed us to represent the brand in the Chinese travel market. We will be promoting the global franchise to Chinese tour operators, travel agents, OTAs and the Chinese travel media.

Work on the account has already started. Our Chinese team attended IT&CM China (Incentives, Travel & Conventions, Meetings) last month in Shanghai with the Hard Rock team. IT&CM is the leading international MICE event in China and includes a MICE exhibition, destination presentations, networking opportunities and business appointments. We held 24 business meetings and will be building further on these relationships in the coming months.

We look forward to many more successful shows, meetings and media campaigns with Hard Rock Cafe in the future.