Meet The Team
Helena Beard
Managing Director
Helena is a senior marketer and specialist in the outbound China travel market. She has over 20 years’ experience of working in travel PR and Marketing and founded China Travel Outbound in 2013. Previously, Helena held senior management roles within a number of large UK tour operators, including Virgin Holidays and First Choice. She was also Managing Director of UK travel representation agency, KBC PR & Marketing for five years, during which she oversaw the sales and marketing for a number of global destinations and hotels including Florida Keys & Key West, the Azores Islands, Capital Region USA, Discover New England and Loews Hotels.
Helena has an MSC in Tourism Management and Marketing, a Diploma from the Chartered Institute of Marketing and a BA Honours degree from Kings College, London. She is also a guest blogger for travel website, TravelMole, winner of the 2016 Entrepreneurial Spark #Acceler8 Award, and was a finalist in the Disrupter Award at the 2019 Everywoman in Travel award which recognises inspirational female British businesswomen.
Vivienne Song
Account Director
Vivienne Song is an experienced Sales and PR professional who heads up our office in Beijing. Vivienne has many years’ experience working in the travel and tourism industries with clients including Choose Chicago, English Heritage, City Cruises, Royal Museums Greenwich and San Francisco Travel. She has also worked for one of China’s largest online travel agencies, Mafengwo.
Vivienne is an excellent communicator and is bilingual in Mandarin and English. Her network of Chinese tour operators, OTAs and Chinese media is unrivalled in the industry.
Ed Lamb
Head of Client Services
Ed joined China Travel Outbound in November 2019 from digital agency Propellernet, where he’d worked for nine years, winning and working with clients like Marks and Spencer and Waitrose. He’s here to give all our clients strategic input and ensure that we are delivering the highest standards of client service. Prior to that Ed helped TMW (now TMW Unlimited) to transform themselves successfully from an offline paper-based DM agency to a digitally focused one.
Ed’s career has spanned two decades working in marketing, starting out on the client-side following his Marketing degree. After Wilkinson Sword he moved to London digital agency Syzygy where he was part of the management team before joining TMW.
Outside work Ed volunteers for the charity Cricket Without Boundaries, regularly visiting East Africa to deliver health and gender equality messages through cricket. He’s also helping Street Child United with the preparation and delivery of The Street Child Cricket World Cup in India in 2023.
Helen Bailey
Research Partner
Helen Bailey heads up our consumer research division. Whether you need insights into the behaviours or attitudes of your Chinese customers, or you want to find out more about the preferences of Chinese students studying in the UK, Helen and her team are here to help.
Helen understands people and relishes the opportunity to find out why people do what they do and how they perceive businesses. Helen uses a variety of market research and coaching techniques to uncover the real stories and what lurks beneath the ‘data.’ All of her work results in the reward of clarity in what you should be doing and what people want from you which always results in an increase in sales. More recently Helen has been working with our team to discover what Chinese Students want from a weekend away and how tourist boards can communicate what this unique group of people would like to hear that will inspire a visit. This has resulted in transforming the thinking behind how to attract this lucrative group of regular travellers to a major European destination.
Helen has over 26 years business experience as an owner of three SMEs, owner and operator of a restaurant chain and researcher to companies including Coca Cola, JD Wetherspoon, Legal & General, P&O Ferries and Optivo and local Sussex based companies. She is a non-executive board member of MDHUB a leadership organisation to help companies grow and mentors Sussex University Business Graduates.
Julie Withers
Account Manager
Julie has extensive marketing, communications and account management experience gained at organisations ranging from the NSPCC to Country Living Magazine. Her skills include strategy, new business development, content marketing and event management. She is an avid traveller and has visited 34 countries including, of course, China.
Julie looks after our clients, ensuring that service levels are kept to her exacting standards. She is also a great person to talk to if you are new to China and is always happy to chat about how to find effective marketing solutions, whatever your challenges and budget.
Jing Jing
Account Manager
Jing is an experienced bilingual marketing professional with a history of working in the marketing and advertising industry. She is highly skilled in cross-culture communication, advertising, Chinese digital marketing and client relationship management.
Jing has a strong tourism industry marketing background with a bachelor’s degree in Tourism Management from Hainan University and a master’s degree in Media and Culture Studies from the University of Sussex.
Jing has used her knowledge and skills to help many overseas organisations build an authentic and unique reputation in China and get real traction from the market.
Maria Wang
Travel Trade Manager
Maria Wang is China Travel Outbound’s Travel Trade Manager. Starting her career at CTS as a European Visa Commissioner, Maria now has more than nine years experience working in the travel trade and Chinese Tourism Market. During this time, Maria has developed great relationships with overseas tourism bureaus, Chinese travel agencies and other industry partners. She has a deep understanding of the Chinese tourism market as well as a wide network of contacts.
Maria has a strong background in rail, and has worked in ticketing, marketing and operational roles. She has also worked in social media management, responsible for social media content distribution and interaction with followers on WeChat and Weibo.
Maria has a degree in English from Beijing Language and Culture University. She is a friendly, outgoing member of the team and works with Vivienne on the travel trade side of China Travel Outbound, visiting agents to promote our clients’ products, negotiating itinerary inclusion, and training agency staff. She develops and manages excellent relationships with travel trade partners and has a strong ability to do this with sensitivity and professionalism.
Louie Gao
Social Media Manager
Louie graduated from Beijing International Studies University with a BA in Tourism
Management.
She has three years’ experience in tourism product development, having worked for CYTS and Uniqueway where she was in charge of travel route planning, operating, sales training and supplier relationship maintenance.
She also has experience in digital marketing and advertising and worked as an Account Executive, setting up websites for international clients.
Louie is an approachable and enthusiastic member of the team, managing the Chinese social media accounts for clients such as Gatwick Airport, VisitBrighton and London North Eastern Railway. Louie’s work includes writing original content and running promotions and sponsorship deals to deliver strong presence for the brands across platforms such as Weibo, WeChat, Mafengwo and Qunar.
